TERMS & CONDITIONS
Welcome to CustWit. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
This website is operated by CustWit. Throughout the site, the terms “we”, “us”, and “our” refer to CustWit.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
By using this website and/or purchasing products from us, you agree to these Terms & Conditions.
2. Products & Orders
All products displayed on our website are subject to availability.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product availability
- Errors in pricing or product information
- Suspected fraudulent activity
- Violation of these Terms
Customized or personalized products may require additional production time.
Please carefully review all personalization details before submitting your order, as production may begin shortly after payment confirmation.
3. Pricing & Payment
All prices displayed on the website are listed in the selected currency and may change without notice.
We accept secure payments through trusted third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
4. Shipping & Delivery
Production and shipping times may vary depending on the product and destination country.
Estimated delivery times shown on the website are for reference only and are not guaranteed.
We are not responsible for delays caused by:
- Customs clearance
- Weather conditions
- Carrier disruptions
- Incorrect shipping information provided by the customer
Customers are responsible for providing accurate shipping information at checkout.
Additional customs duties or import taxes may apply in certain countries and are the responsibility of the customer.
5. Shipping Insurance
Optional shipping insurance may be offered during checkout.
Shipping insurance provides additional protection for packages that are lost, damaged, or affected during transit.
If shipping insurance is purchased, eligible claims will be reviewed and processed according to our policy.
6. Returns & Refunds
We want you to be satisfied with your purchase.
For non-customized products, return requests may be accepted within 90 days after delivery.
Due to the personalized nature of customized products, personalized/customized items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.
Refunds will be processed to the original payment method after approval.
7. Intellectual Property
All content on this website, including but not limited to:
- Images
- Product designs
- Logos
- Text
- Graphics
is the property of CustWit and may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, CustWit shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the purchased product.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (Hong Kong SAR).
Any disputes arising from the use of this website or purchases made through this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
10. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by https://www.custwit.co.uk/
